Location: Hybrid, office-based work will be required  

Annual Salary: £50,000-60,000

Contract: Permanent

Line Manager: Leon Smith

Recruiter: Rikki Spencer-Cox

Hours: 37.5hr pw

Closing Date: 6th of May

As the Head of Internal Communications, you will play a pivotal role in shaping and implementing our internal communication strategy. You will be responsible for developing and executing initiatives that enhance employee engagement, promote company culture, and ensure consistent messaging across all internal channels. This role requires a strategic thinker with exceptional communication skills, a creative mindset, and the ability to collaborate effectively with cross-functional teams.

Main responsibilities

Developing & implementing the Internal Comms strategy:

• Create a comprehensive internal communication strategy aligned with company goals and values.
• Define key audiences within the business and develop communications strategies to communicate effectively across all.
• Identify key communication objectives and develop tactics to achieve them.
• Establish metrics to measure the effectiveness of internal communication initiatives and adjust strategies as needed.

Content Creation and Distribution:

• Produce engaging content for various internal channels, and develop new communication channels to meet the needs of the team and business
• Ensure that all communication materials are clear, consistent, and aligned with the company's brand voice and messaging.
• Develop calendars and communication plans to ensure timely and relevant content delivery.

Employee Engagement and Feedback:

• Support with the delivery of key strategic projects and events, both in-office and remote. 
• Solicit feedback from employees through surveys, focus groups, and other channels to assess communication effectiveness and identify areas for improvement.
• Develop strategies to address employee concerns, boost morale, and recognise achievements.

Change Management Communication:

• Support leadership in communicating organisational changes, initiatives, and strategic priorities to employees.
• Develop communication plans for change initiatives, including timelines, key messages, and stakeholder engagement strategies.
• Provide guidance and support to managers and team leaders to ensure effective communication with their teams during periods of change.

Cross-Functional Collaboration:

• Collaborate with the People team, Marketing, Brand, Operations and other departments to ensure alignment and consistency in messaging.
• Partner with IT to leverage technology solutions for improving internal communication platforms and tools.
• Work closely with senior leadership to understand business objectives and translate them into actionable communication strategies.

Line Management and team development:

• Grow and develop team members across the core functions of the internal comms team, ensuring career development opportunities for all
• Take ownership of recruitment, hiring high and ensuring all skills gaps are filled

Requirements

We're interested in anyone who meets one, or a combination of the following: 

• Relevant qualification in Communications, Journalism, Marketing, or other related field
• Proven experience in leading internal comms within large & growing organisations, with a track record of developing and implementing successful IC strategies
• Exceptional written and verbal communication skills, with the ability to convey complex information in a clear and compelling manner and the ability to shape and own a narrative
• Experience in change management communication and employee engagement initiatives
• Strong interpersonal skills with a collaborative, cooperative mindset
• Essential for remote working- You will need access to a fast and reliable internet connection of at least 6mb down and 1mb upload. We recommend you use speedtest.net to check'

If you require a reasonable adjustment to the application/selection process to enable you to demonstrate your ability to perform the job requirements please include this at the foot of your covering letter. This will help us to understand any modifications we may need to make to support you throughout our selection process.

Benefits

In return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities.
Here’s a couple of the things that make Twinkl a great place to be:

• A friendly, welcoming and supportive culture. We believe work should be fun and always put people before process
  
• Diversity, inclusion and belonging - our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents.
  
• From day 1 - Westfield Health, 29 annual leave days per year (pro-rata) plus up to four additional days that may be awarded each year by the company, flexible working policy with opportunities to work from home and Twinkl subscriptions.
  
• After probation - company sick pay and cycle to work scheme
  
• Long term service reward - Life insurance, enhanced pension contribution, enhanced maternity pay, enhanced adoption pay and enhanced paternity pay.