Location: Work from home, UK based. A desk in our Sheffield HQ is available if office based or hybrid working is preferred.

Contract: 12 months MAT cover, with the possibility of an extension

Salary: £24,000 p/a

Hours: 37.5 hours per week

Line Manager: Vanessa Dodd

We are looking for an International Operations Manager to join the Global Collective, to support with growth and development across our international markets and segments. You will need to be comfortable reaching out to different departments across the company to ensure that the country and segment managers are supported in launching and continuing to develop their markets. You’ll be a key player in defining, building and managing Twinkl’s growth internationally. This is a very varied role that involves both proactive strategic planning and reactive work as you pivot and respond to the demands of our growing markets. We need someone with exceptional communication skills, proficiency in G-suite (especially Google Sheets) and a strong problem solving ability. 

A typical week would involve any of the following:

• Establishing what the needs are in countries and/or segments, and what potential opportunities there will be to establish processes
• Supporting Country / Segment Managers to answer questions, report bugs, and develop products for one or more domains
• Work closely with various departments to ensure alignment and collaboration on projects and initiatives (including NPS, hiring, translations)
• Develop and enhance processes to improve operational efficiency. Continuously analyse workflows and identify areas for optimisation and automation. 
• Oversee the maintenance and updating of databases to ensure accuracy and relevance of information.
• Look at the overall user experience of international customers and work with the web and design teams to continuously improve and localise this
• Assist countries and segments in executing their roadmap to growth actions
• Supporting with the collectives risk management strategies 

You'll work with:

• Chief Commercial Officer
• Head of Phases
• International Phase Managers
• Country and Segment Managers

We're interested in anyone who meets a combination of the following compatancies:

• Understands what good prioritisation is, and values output and results
• Is super-positive, optimistic and works well within a team
• Has excellent communication skills with the ability to convey complex information clearly and concisely
• Is organised and able to work on several projects at the same time
• Have sound decision-making skills and diligence in seizing new opportunities.
• Be commercially astute and a strategic thinker who is comfortable taking calculated risks and being accountable for successes and failures
• G-suite proficiency, particularly Google Sheets with the ability to manipulate data and create advanced workflows
• Ability to adapt to changing priorities and thrive in a fast paced environment

Requirements

Required experience:

• Minimum 1 years experience in a Project Management, Project Coordination, or Business Analyst role, Ideally within a digital / tech / ecom company.
• Business related degree or project management certification is a nice to have but not essential.

Benefits

In return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities.

Here are a couple of the things that make Twinkl a great place to be:

• A friendly, welcoming and supportive culture. We believe work should be fun and always put people before the process
• Diversity, inclusion and belonging - our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents.
• From day 1 - Westfield Health, 29 annual leave days per year plus up to four additional days that may be awarded each year by the company, flexible working policy with opportunities to work from home and Twinkl subscription
• After probation - company sick pay and cycle to work scheme
• Long term service reward - Life insurance, enhanced pension contribution, enhanced maternity pay, enhanced adoption pay and enhanced paternity pay.